Admission

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Assisting Your Loved One

As a parent, few things are more difficult than realizing your child is struggling with mental health, behavioral issues, or substance use. It’s natural to feel scared, overwhelmed, or even guilty as you search for help. At Hillcrest Adolescent Treatment Center, we want you to know you’re not alone. Many families walk through our doors feeling uncertain about the future—but with the right support, recovery is possible. Our admissions team is here to guide you through every step of the process, answering questions, addressing concerns, and ensuring your child receives the personalized care they deserve.

How Admissions to Our Programs Work

When a family first reaches out to Hillcrest, our goal is to make the process simple, compassionate, and transparent. We understand the urgency of getting your teen the help they need, and we strive to remove as many barriers as possible. From the first phone call, our admissions specialists will listen closely to your family’s unique situation, discuss your teen’s symptoms and challenges, and help determine which level of care is the best fit.

Our goal is to ensure your teen is placed in the most supportive environment possible while also giving you, as a parent, the peace of mind that they are receiving expert care.

Our programs are designed specifically for adolescents and include:

Residential Rehab – A structured, 24/7 treatment setting providing intensive therapeutic support.
Partial Hospitalization Program (PHP) – A step-down program with full-day clinical treatment while teens return home in the evenings.
Intensive Outpatient Program (IOP) – A flexible option offering several hours of therapy multiple days a week.
Outpatient Program (OP) – Continued support for adolescents who no longer require intensive treatment.
Addiction Aftercare Programs – Long-term relapse prevention and recovery maintenance.
Dual Diagnosis Treatment – Integrated care for co-occurring mental health and substance use disorders.

Our Admissions Process

The admissions process at Hillcrest is designed to be straightforward and supportive, because we know that families are often reaching out during times of stress and urgency. From the very first phone call, our compassionate team works to reduce uncertainty and provide clear guidance. We recognize that every adolescent’s journey is unique, and our admissions process is built around listening, understanding, and creating a personalized path forward.

Throughout each step, our admissions staff remains available to answer questions, provide updates, and offer reassurance so that you never feel alone in the process.

Once you reach out, our team will guide you through several important steps:

Initial Contact – During a confidential phone consultation, we gather background information about your teen, their history, and your immediate concerns. This first conversation helps us understand what your family is going through and how we can best support you.
Clinical Assessment – Next, we complete a comprehensive evaluation of your child’s mental health, behavioral challenges, and any substance use issues. This allows us to recommend the level of care that will provide the most benefit.
Insurance Verification & Financial Planning – Navigating the financial side of treatment can feel overwhelming, so our team handles insurance verification for you. We explain what your benefits cover, review options for payment if needed, and ensure you understand any out-of-pocket expenses upfront.
Treatment Planning – Based on the assessment, our clinicians develop an individualized treatment plan tailored to your teen’s unique needs, incorporating evidence-based therapies and the most appropriate level of care.
Admission & Orientation – On the day of admission, our staff welcomes your teen with compassion and care. We walk both you and your child through program expectations, answer questions, and provide the support needed to help your teen settle in comfortably.

Admissions Criteria

Because Hillcrest specializes in treating adolescents, we admit clients between the ages of 12 and 17 who are struggling with mental health, behavioral health, or substance use concerns. Each case is carefully evaluated to ensure our program is clinically appropriate and safe for your child.

Common reasons families seek admission include:

Depression, anxiety, or mood disorders
Behavioral issues such as aggression, defiance, or withdrawal
Trauma or PTSD
Substance use or experimentation
Self-harm or suicidal ideation
Difficulty coping with school, peers, or family relationships
Co-occurring mental health and substance use challenges

Our goal is not only to treat the presenting issue but also to address the underlying causes, giving your teen the tools they need for long-term healing.

Helping Your Child Through the Admissions Journey

Making the decision to admit your child to treatment is never easy. Many parents worry about how their teen will adjust, whether treatment will be effective, and how family dynamics will change. At Hillcrest, we believe healing is a family process. We provide ongoing communication, family counseling, and education to ensure you feel supported every step of the way.

If you are unsure how to begin helping your child, we’ve created resources designed to guide you through the first steps. Visit our page on Helping Your Child to learn more about how to approach these conversations with compassion and confidence.

Verify Your Insurance Coverage

One of the most common concerns families face when considering treatment is the cost of care. At Hillcrest, we understand that financial uncertainty can feel like yet another obstacle in an already overwhelming time. That’s why our admissions team is committed to making the insurance verification process simple, transparent, and stress-free.

We work with many major insurance providers to help reduce the financial burden of treatment, and our specialists will verify your benefits quickly—often within the same day. Once verification is complete, we’ll provide a clear breakdown of what is covered, any potential out-of-pocket costs, and options available to ensure your teen can begin care without unnecessary delays.

You can begin this process today by visiting our Verify Insurance page. From there, our dedicated insurance specialists will:

Contact your insurance provider directly on your behalf
Confirm eligibility and coverage for behavioral health and substance use services
Ensure maximum use of your benefits
Provide a detailed explanation of coverage so there are no unexpected costs
Answer any questions about financial planning or next steps

For added convenience, we’ve created individual resources with details about specific providers:

By handling the details for you, we aim to remove financial uncertainty as a barrier to treatment, so you can focus on what truly matters—getting your child the help they need.

A Compassionate First Step Toward Healing

Admitting your child to treatment is one of the most difficult choices you’ll ever make—but it can also be the most life-changing. At Hillcrest, we provide a safe, structured, and nurturing environment where adolescents can heal, grow, and rediscover their potential. Our compassionate staff is dedicated to guiding families like yours through every step of the admissions process, making sure you feel supported and confident in your decision.

If your child is struggling, don’t wait to get help. Contact our admissions team today to begin the journey toward hope and recovery.