Assisting Your Loved One

As a parent, it is never easy to reach out for help with your child. It is also not easy watching your teen suffer from a mental health disorder or an addiction. Here at Hillcrest, we understand the pain and trauma that you the parent must be going through. To this effect, we endeavor to make the process as smooth, supportive and as healing as possible for you and your loved one.

Your confidentiality and the confidentiality of your child are of the highest priority for us. As well, we are available 24/7 to answer your queries, and concerns – from admissions to insurance, to treatment progress and discussion of our individualized therapeutic aims and treatment modalities for your child.

From our experience, we also know that your child is greatly assisted through your support and encouragement throughout the rehabilitation journey, both during treatment, and post-treatment. A parent’s calm demeanor and strength are imparted to the child through osmosis and your teen will sense your attitude, concerns, fears and so on. To this effect, we want to ensure that you are as calm as possible, knowing that you are supported by our professional staff throughout this process. We encourage you to take interest in our programs and to take advantage of our resources, such as our family therapy sessions, our on-site counselors at your disposal, and our professional medical staff available to conference with you at all times.

Assisting your loved one in times of crisis can be a very daunting experience. Please know that at Hillcrest we understand where you are coming from. Reaching out to us via a simple phone call can be the beginning of a life-changing healthy transformation for you and your loved one. We are here to support you and your family in every way that we can and guide you on this healing journey.

Insurance

We understand that many families are concerned about the costs of treatment. Medical costs for any treatment may be costly. Unfortunately, due to financial/insurance constraints, families are often directed toward low cost, low quality, and sometimes unsuitable treatment programs. This can leave young people in a worse position than where they were when they started seeking rehabilitation options. This negative experience can set them up for future failure.

At Hillcrest Adolescent Treatment Center, we aim to prevent this tragedy. We are dealing with human lives and we know that poor quality treatment, simply because it is what others believe as affordable, often ends up costing more. With this in mind, Hillcrest aims to make the insurance verification process as straightforward and transparent as possible. We work with a wide range of insurance providers, accepting nearly all PPO insurance, and we can enter into a single case agreement in the case of HMO insurance. To ensure that our clients’ health and care are not compromised, if there is a shortfall in covered benefits from your insurance carrier, Hillcrest has a team of financial experts to assist you and also offers financing options for those with limited or no insurance available.

Our professional team is here to assist you with any insurance related matters and to facilitate this process in any way possible. To find out if we accept your insurance, please contact us and submit your policy information either via phone or via our online form.

Our team at Hillcrest is here to help you with all queries and concerns. We speak 12 languages so please let us know your preferred language, and if we can’t assist, then we will arrange for an interpreter.

Insurance Pre-Certification

Some insurance providers require Pre-certification prior to admission to Hillcrest. Pre-Certification is simply pre-approval from an insurance provider; it is a common industry practice. The professional team at Hillcrest will assist you with the pre-certification process to expedite the process and make it easier for you. Some insurance companies require that you contact them personally; our Hillcrest Insurance Team will support and assist you with this as well.