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Cigna Coverage
At Hillcrest Adolescent Treatment Center, we understand that navigating insurance coverage for your teen’s mental health or substance abuse treatment can be overwhelming.
Contact Hillcrest Adolescent Treatment Center today to learn more.
Home » Verify Insurance » Depression
Cigna Coverage
At Hillcrest Adolescent Treatment Center, we understand that navigating insurance coverage for your teen’s mental health or substance abuse treatment can be overwhelming.
Contact Hillcrest Adolescent Treatment Center today to learn more.

At Hillcrest Adolescent Treatment Center, we understand that navigating insurance coverage for your teen’s mental health or substance abuse treatment can be overwhelming.
We work closely with Cigna Insurance to help families access the care their adolescents need while maximizing their insurance benefits.
Our team is committed to providing transparent information about your Cigna adolescent insurance coverage options and working as your advocate throughout the insurance verification process.
Learn more about our teen treatment programs in California or call us now at 800-275-1707.
Using Cigna To Cover Adolescent Treatment in California
Cigna provides coverage for various adolescent treatment programs, including those offered at Hillcrest.
Under the Mental Health Parity and Addiction Equity Act, Cigna is required to provide coverage for mental health and substance use disorders at levels comparable to coverage for medical and surgical care. This means that if your Cigna plan includes behavioral health benefits, your teen’s treatment may be covered based on medical necessity.
Our Hillcrest admissions team works directly with Cigna to:
- Verify your specific plan benefits
- Obtain pre-authorization for treatment when required
- Provide clinical documentation supporting the necessity of care
- Coordinate ongoing insurance reviews to maintain coverage
How Can I Verify Cigna Coverage for My Teen?
Verifying your Cigna coverage for adolescent treatment at Hillcrest is simple:
- Call our admissions team: Our specialists will collect your insurance information and conduct a complimentary benefits verification.
- Provide your Cigna member ID: Located on your insurance card, this helps us access your specific plan details.
- Review our findings together: We’ll explain your coverage levels, potential out-of-pocket costs, and any pre-authorization requirements.
- Direct verification with Cigna: You can also call the behavioral health number on your Cigna card to verify benefits independently.
Our team can typically complete the verification process within 24 hours, allowing for prompt admission decisions based on your coverage.
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What Types of Teen Treatment Programs Does Cigna Cover at Hillcrest?
Cigna typically provides coverage for the following adolescent programs at Hillcrest, based on medical necessity:
- Residential Treatment: Our structured 24/7 therapeutic environment for teens requiring intensive care
- Partial Hospitalization Programs (PHP): Comprehensive daytime treatment with evening returns home
- Dual Diagnosis Treatment: Specialized care for teens with co-occurring mental health and substance use disorders
- Aftercare and Step-Down Services: Ongoing support as teens transition to lower levels of care
Coverage levels vary by specific Cigna plan and the clinical needs of your teen.
What Will My Out-of-Pocket Cost Be With Cigna?
Your specific out-of-pocket costs for treatment at Hillcrest will depend on:
- Your Cigna plan’s deductible (the amount you pay before insurance begins covering costs)
- Coinsurance requirements (the percentage of costs you share with Cigna)
- Copayment amounts (fixed fees for specific services)
Annual out-of-pocket maximum (the most you’ll pay in a plan year) - In-network vs. out-of-network status
Our financial counselors provide detailed cost estimates based on your specific Cigna plan before admission, ensuring you understand potential financial responsibilities.
How Long Will Cigna Cover My Teen's Treatment?
Cigna typically approves coverage for adolescent treatment in increments, with continued coverage based on:
- Your teen’s clinical progress
- Documentation of ongoing medical necessity
- Recommendation of our treatment team
- The specific limitations of your Cigna plan
Initial authorizations may range from 7-30 days for residential treatment, with extensions possible based on clinical needs. Our utilization review team works continuously with Cigna case managers to advocate for appropriate lengths of stay based on your teen’s individual treatment goals.
What Will My Out-of-Pocket Cost Be With Cigna?
Your specific out-of-pocket costs for treatment at Hillcrest will depend on:
- Your Cigna plan’s deductible (the amount you pay before insurance begins covering costs)
- Coinsurance requirements (the percentage of costs you share with Cigna)
- Copayment amounts (fixed fees for specific services)
Annual out-of-pocket maximum (the most you’ll pay in a plan year) - In-network vs. out-of-network status
Our financial counselors provide detailed cost estimates based on your specific Cigna plan before admission, ensuring you understand potential financial responsibilities.
How Long Will Cigna Cover My Teen's Treatment?
Cigna typically approves coverage for adolescent treatment in increments, with continued coverage based on:
- Your teen’s clinical progress
- Documentation of ongoing medical necessity
- Recommendation of our treatment team
- The specific limitations of your Cigna plan
Initial authorizations may range from 7-30 days for residential treatment, with extensions possible based on clinical needs. Our utilization review team works continuously with Cigna case managers to advocate for appropriate lengths of stay based on your teen’s individual treatment goals.

Find Insurance Coverage With Cigna For Your Adolescent Today
Don’t let insurance concerns prevent your teen from receiving the help they need. Hillcrest’s dedicated insurance specialists are here to help you navigate Cigna coverage and access quality adolescent treatment.
Contact our admissions team today at (800) 275-1707 for a confidential insurance verification and to learn more about our adolescent treatment programs.